> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trophy.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Retries

> Learn how Trophy handles webhook retries with configured endpoints.

Trophy will automatically retry any event that fails for one of the following reasons:

* Timeout: If your webhook endpoint does not respond within 60 seconds.
* Network error: If your webhook endpoint is unreachable due to network issues.
* HTTP status code: If your webhook endpoint responds with a `non-2XX` HTTP status code.

<Note>
  Trophy will automatically retry events up to 3 times exponentially starting
  with a 1 minute interval.
</Note>

<h2 id="get-support">
  Get Support
</h2>

Want to get in touch with the Trophy team? Reach out to us via [email](mailto:support@trophy.so). We're here to help!